How Emotional Intelligence Turned My Failing Team Into Million-Dollar Performers
Not that long ago, I was leading the worst-performing department in our telecommunications company. Revenue goals? Always fell short. Team morale? Completely terrible.
At that point I learned about something that totally changed our results. Not advanced tools. Not more qualifications. EQ development.
Might sound overly basic? Keep reading.
The Disaster We Were Facing
Imagine: eight business developers with outstanding credentials. University degrees. Relevant background. All the elements that should ensure excellent results.
Instead, we had:
– Monthly revenue shortfalls of substantial margins
– Relationship problems increasing consistently
– Employees not communicating
– Absenteeism at record levels
The worst part? Management kept adding additional systems at the problem. Process improvement. Product knowledge. No improvement.
At that point I understood something fundamental: we didn’t have knowledge gaps. We had human dynamics issues.
The Results Speak For Themselves
Following six months of implementing emotional intelligence development:
Revenue Improvement: 47% increase in regular sales
Client Satisfaction: Relationship problems decreased by 68%. Satisfied customers increased substantially.
Team Dynamics: Sick leave dropped by substantial amounts. Team collaboration got better significantly.
Individual Performance: 7 of eight team members reached their annual objectives for the ever in company history.
But, greatest transformation was environmental. Team members commenced supporting each other. Providing leads. Cooperating on difficult deals.
The Bottom Line
EQ transformed not just our team’s performance. It enhanced professional futures.
Several team people have since been advanced to higher leadership roles. Some have started their own thriving advisory practices. Each person credits their success significantly to emotional intelligence enhancement.
What I learned? Technical skills get you started. Emotional intelligence determines how successfully you achieve.
It’s separation between average performance and exceptional outcomes.
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